Contact us
Email, answered by the people who built the thing. There is no ticket maze and no chatbot in front of them.
Support
Anything about the app, your subscription, a charge or a refund.
support@axonvpn.comWithin 2 business days. Priority plans, within 1.
Privacy
Data requests, deletion, or a question about what we hold.
privacy@axonvpn.comAcknowledged in 2 business days, resolved within 30.
Abuse
Traffic from one of our exit addresses causing you a problem.
abuse@axonvpn.comWithin 1 business day.
Legal
Requests from authorities, and anything about the terms.
legal@axonvpn.comWithin 5 business days.
Before you write about a connection problem
The single most useful thing you can tell us is which network — home broadband, which mobile operator, an office, a campus, a particular country — and what the app showed when it failed. We are not asking out of curiosity: the product's job is to find a transport that a specific network permits, so a report tied to a network is a report we can act on, and a report that says "it did not work" is not.
You never need to send us your account code, and we will never ask for it. Anyone who does is not us.
Postal address
Company registration details are added here on incorporation, before card payments open.